Frequently Asked Questions
Quick answers about research use, ordering, and documentation.
Are your products for research use only?+
Yes. All products are supplied strictly for laboratory and in-vitro research and are not intended for human or veterinary use.
How do I access certificates of analysis (COAs)?+
COAs are provided with orders or can be requested through our COA Library. If you need a specific lot, contact support with the product name or SKU.
What testing is performed on your products?+
We use HPLC and mass spectrometry testing to verify purity and identity. Additional third-party verification may be used depending on the product.
How fast do orders ship?+
In-stock orders placed before 2 PM EST are prioritized for same-day processing. Delivery times depend on the shipping method selected at checkout.
Can I cancel or change an order?+
We can attempt to cancel or update orders that have not yet been processed. Contact support as soon as possible with your order details.
Do you offer storage guidance?+
Storage guidance is listed on each product page. For additional handling questions, contact support.
Still need help?
Visit our support center or reach out directly to our team.